Refund policy
Digital content
Your letters are digital content supplied immediately after payment. Before paying you agree to immediate supply and acknowledge that you lose the 14-day right to cancel once download is available (Consumer Contracts Regulations 2013, regulation 37).
When we will refund
If the download fails and we cannot fix it, if you were charged twice, or if the letter is faulty (for example it misstates the rule it relies on), contact us within 30 days and we will repair, replace or refund, as the Consumer Rights Act 2015 requires.
When we will not refund
We do not refund because an appeal was rejected, because a deadline was missed, or because details you entered were wrong.
How to ask
Email hello@carparkletter.co.uk with your Stripe receipt number. Refunds go back to the original card, usually within 5 to 10 working days.